Refund Policy

If you purchased as a consumer, haven’t started downloading, activating or authorising the product and it’s been less than 14 days since we accepted your order, you can get a refund for any reason. Let us know by following the instructions here. If you decide to download, activate or authorise the product within 14 days of purchase then you waive your right to a refund.

Beyond the 14 day period from purchase, if you have not started downloading, activating or authorising the product then Sonic Academy may offer a refund at its discretion.

We do not provide refunds under the following conditions

Where there is a demo trial available. We will offer trial versions for products when available, with the sole purpose of allowing customers to try before they buy. We strongly encourage customers to install these trial versions if they are available to ensure they will work on their system prior to purchasing.

Where the serial has been registered/activated, the product has been used and is displaying no signs of technical fault. Once the product has been registered, activated or if downloading has commenced, you will not be able to receive a refund under any circumstances (unless the product is faulty or not fit for use, in which case you have the right to have your product repaired or replaced). Fully functioning products where no license is required are also non-refundable..

Products that were purchased in an incorrect format for your system. We clearly state on all product pages the relevant information, in regards to a product’s system requirements. Symbols for Apple and Windows are shown at the top right of a product page to indicate the product’s system compatibility. Customers bear the responsibility to have the correct knowledge of the minimum product system requirements

Please note:

All refund requests must be received within 30 days of purchase

If the software or download is deemed to have a bug or have a fault a refund will only be granted if we cannot address the issue via an upate or software patch. For us to to address problems we require full cooperation from the customer which will include the need for the customer to provide video / audio / screenshots / crash logs (or a combination of all) to effectively demonstrate the problem to be fixed.

The customer will also have to give details of their operating system and steps to reproduce the problem - After a brief period of debugging, if we cannot fix the issue, then a refund or partial refund may be given

If you believe that you qualify for a refund, please submit a request to [email protected]